Customer Experience Executive

Job Description

  • Experience:

0- 2 years' experience as a customer-facing communications experience, preferably within a customer-facing technology environment or a customer support role.

  • Educational Qualification:

A bachelor's degree in marketing, communications, advertising, business management, or in a related field preferred.

  • Skill set required:

  1. Extensive experience in gathering and interpreting customer experience information.

  2. Solid knowledge of online customer engagement platforms and channels.​

  3. Proficiency in MS Office and CRM software, such as Zoho / Hubspot, etc

  4. Exceptional interpersonal skills and a client-centered approach.

  5. Great organizational and time management abilities.

  6. Superb communication, collaboration, and problem-solving skills.

  • Role and responsibility:

  1. Develop an understanding of our offerings and showcase them to the customers.

  2. Create a great first impression on our prospects and customers by providing them with a product demo and walkthrough of our onboarding process, making it a world class experience

  3. Educating customers and ensuring best practices are in place to enhance expectations during the onboarding experience.

  4. Developing content for customer onboarding initiatives and lifecycle management.

  5. Helping customers to get onboard on the platform and start using it through self-learning material/videos.

  6. Identifying key customer insights and data needed to construct effective CRM and retention strategies. Assess and develop solutions to address key business problems in the customer lifecycle.

  7. Tracking customer experiences across online and offline channels, devices, and touchpoints.

  8. Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness. 

  9. Aligning customer experience strategies with marketing initiatives, as well as informing customers about new product features and functionalities.

  10. Identifying customer needs and taking proactive steps to maintain positive experiences.

  11. Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.

  12. Analyzing customer feedback on product ranges and new releases, as well as preparing reports.

  13. Performing product tests, evaluating after-sales and support services, and facilitating improvements.

  14. Documenting processes and logging technical issues, as well as customer compliments and complaints.

  15. Keeping informed of industry trends and new CRM technologies.

  16. Analyse project performance, derive insights, and recommend actions to management in annual, quarterly, and weekly reporting exercises.

  17. Carrying out other ancillary tasks assigned by management from time to time.

  • Email at:

hr@deeptek.ai 
Please send resumes with Subject: Resume of (Your Name) – Customer Experience Executive 2022

  • Workdays:

Monday to Friday

  • Compensation:

As per market standards for Work Experience and knowledge.

  • Work Location

Pune

Note: Only those candidates apply, who are ok to work from our Pune office, though due to COVID, currently, we are working from home and soon plan to start Work from Office.